Privacy Policy

Last updated 03 October 2018

Introduction

We take user privacy seriously and take reasonable efforts to protect it. We have created this Privacy Policy to share with you our information collection and use practices. Please read this Policy carefully before sharing any personally identifiable information described below.

WHO ARE WE?

References to “we”, “us”, “you” or “our” in this Privacy Policy are references to Rootencial Enterprises, a trading name of Rootencial Enterprises Ltd, a company registered in England and Wales, registered number 11474995.

WHAT TYPE OF DATA DO WE COLLECT?

We collect personal information including name, e-mail address, home or business address/country & purchase information. The Company will not collect personally identifiable information from users while they use the web site, unless they voluntarily provide it to us or authorise us to collect such information. Users may provide other information about themselves, in addition to the mandatory personal information.

We have a website tracking statistics code on our website from Google.com to determine site usage. As you browse our web site, cookies are placed on your computer’s hard drive. Cookies are unique text files that are sent to your browser from a Web server. You may disable cookies in your browser.

We use technology such as cookies on our site to personalise content and ads, provide social media features, and analyse our traffic. We do not and will never sell your information to any 3rd-party without consent.

WHY DO WE NEED THE DATA?

We use the necessary data from your purchase to process your order and provide you with important updates. Your information will be shared with our shipping partners (The Post Office or DHL) in order to deliver your package and provide you with tracking information. You are entitled to opt-out of receiving communication at any time.

We may use or disclose personally identifiable information to:

  1. Operate and manage the Company web site;
  2. Enable you to participate in interactive features of our service, when you choose to do so;
  3. Provide products/services that have been requested by you;
  4. Respond to other inquires or requests by you.
  5. Provide you with information about specials, sales or new products or services.
  6. Partners and/or vendors in order to fulfil orders from you.

If you choose to opt-in to our e-mail newsletters, we will use your information to personalise e-mails and send you offers, news and information about our products and services. You can choose to opt out at any time by clicking ‘Unsubscribe’ or e-mailing info@rootencial.com

We use your data to improve your experience for example through cookies and profiling.

HOW LONG WILL WE KEEP THE DATA?

After you have purchased goods from us, we will keep all VAT & purchase records on file for a period of 6 years minimum for tax purposes. If we have no interaction, we will delete your records after 10 years.

After you have signed up for our newsletter/e-mail marketing, your data for marketing purposes will be kept on record unless you opt-out via e-mailing us at info@rootencial.com or unsubscribing via our e-mail newsletter. If we have no interaction with you for 10 years, we will delete your data.

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact info@rootencial.com with your request and we will respond within two working days.

If you wish for your data/information to be removed from our records completely, please contact info@rootencial.com We will respond to your request within two working days.

We maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.

We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices.

By supplying us with your details, you signify your consent to Rootencial Enterprises’ Privacy Policy.

Rootencial will use the information you provide in this form to share updates, stories from the community, amazing facts about the African diaspora, and opportunities. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at info@rootencial.com. We will treat your information with respect. By completing the above you agree that we may process your information in accordance with these terms.

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